General FAQs
Why should I shop at Partysaurus?
Because we're not just about throwing a party, we're about throwing a roarsome party that's kind to the planet!
Here's the Partysaurus difference:
We're a small, eco-conscious business: We believe in celebrating responsibly, and that means sustainably. That's why we carefully curate our party supplies, choosing only high-quality, sustainable options that are kind to the planet.
We're all about eco-friendly parties! We prioritise sourcing our party supplies within Europe to minimise our environmental impact. Sure, some companies might say they're eco-friendly, but they often source products from far away. We believe in walking the walk – that's why we choose to keep our carbon footprint low.
We're not just about filling the shelves: We believe in celebrating responsibly, and we hope you do too! Sure, you might find cheaper or cuter options elsewhere, but do those stores really care about the planet like we do? When you choose Partysaurus, you're choosing a party with a purpose – a fun celebration that's conscious of planet impact!
Eco-friendly every step of the way: Sustainability is part of our core values, not only as a business, but as a family; we embrace a sustainable lifestyle.
Sustainable living: From using renewable energy at our home (& Partysaurus HQ), to driving electric, we're committed to reducing our environmental impact. We shop organic when we can, recycle, upcycle, and reuse everything we can. We're mindful of our consumption and avoid unnecessary purchases.We shop at B Corp certified companies whenever possible and always prioritize small and local businesses. We choose eco-friendly options whenever possible, from plant-based cleaning products to personal hygiene items.
Raising eco-conscious kids: We teach our kids about sustainability and encourage them to choose toys that are durable and can be passed on to others.
Supporting our family: When you shop with us, you're not just buying party supplies, you're supporting our family! Your purchase helps us provide amazing experiences for our kids, like swimming lessons, football club, and forest school.
Learn more about our Partysaurus values here!
What is Eco Conscious?
We're not just eco-friendly, we're eco-conscious! Being eco-friendly is great, but being eco-conscious is a whole other level!
Sustainability isn't just a trend for us; it's part of our DNA. It's how we live, how we work, and how we party! We're actively thinking about our impact every step of the way, from sourcing sustainable supplies and powering our business with renewable energy to minimising waste. We're committed to making a real difference.
So, come and join the eco-conscious party crew, everyone is welcome! When you celebrate with Partysaurus, you're joining a revolution party lovers who care about the earth as much as they care about having a good time!
If you're 'eco conscious' why do you sell disposable party supplies and not reuseable?
We know parties can be hectic and we understand that parents and carers are busy! Our disposable party supplies are designed to minimise hassle and maximise fun! No need to worry about cleaning up or dealing with returns for borrowed reusable partyware– just focus on having fun!
Many of our decorations are so high-quality, you can use them again and again! Save them for future parties or pass them on to a friend – it's a win-win
Do you offer international shipping?
To keep our environmental impact low, we've decided to focus on delivering to our Party Pals within the United Kingdom. This helps us to reduce our carbon footprint and keep things eco-conscious!
Ready to party? Click here to read our full Shipping Policy and get your order on its way!
What are your payment methods?
We accept all major credit cards (Visa, Mastercard, Maestro), PayPal, Google Pay and Apple Pay
How do I track my order?
Once your package is on its way, you'll get an email with a tracking number. Use this number to keep tabs on your delivery.
What is your return policy?
We want you to be 100% happy with your order. If you do wish to return items, see our Returns Policy page here, for the lowdown on returns and exchanges.
Do you offer any discounts?
Absolutely! Keep your eyes on our social media pages (Facebook/Meta or Instagram) for more details. You can also find information about any current promotions on the announcement bar of our website!
Customer Service FAQs
How can I contact customer service?
You can contact us via email at help@mypartysaurus.com, or via our online chat function. While we try our best to be social media butterflies on all platforms (Facebook/Meta, Instagram ) reaching us via email or chat is the fastest way to get a response!
What are your business hours?
We're here to help from 9am to 5pm, Monday to Friday.
Polite Reminder - We're a family-run business, so we might be chasing after little ones sometimes! We promise to get back to you as soon as we can; please allow up to 48 hours for a reply.
Product FAQs
Can I customise any of your products?
We love customised products, but Partysaurus focuses on providing a fantastic selection of ready-to-go party supplies. Browse our website to discover the amazing party supplies, all ready to make your celebration roarsome!
Are your products eco-friendly?
We're committed to sustainability! Many of our products are made from eco-friendly materials, such as FSC sustainably sourced paper or other biodegradable materials.
Want to know more about our eco-friendly approach? Click here to read about our Sustainability!
Shop Our Collections Now
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Classic Themes
Our classic kids' party themes are a timeless choice and a guaranteed hit! ...